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| You receive the wrong item | You have to log in to add a translation. | Details | |
| You do not receive them within the guaranteed time (45 days not including 2-5 day processing) | You have to log in to add a translation. | Details | |
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You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
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| Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if: | You have to log in to add a translation. | Details | |
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Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
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| Refunds | You have to log in to add a translation. | Details | |
| All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled. | Alle Bestellungen können bis zum Versand storniert werden. Wenn Ihre Bestellung bezahlt wurde und Sie diese ändern oder stornieren möchten, müssen Sie uns innerhalb von 12 Stunden kontaktieren. Sobald der Verpackungs- und Versandprozess begonnen hat, kann er nicht mehr storniert werden. | Details | |
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All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled. Alle Bestellungen können bis zum Versand storniert werden. Wenn Ihre Bestellung bezahlt wurde und Sie diese ändern oder stornieren möchten, müssen Sie uns innerhalb von 12 Stunden kontaktieren. Sobald der Verpackungs- und Versandprozess begonnen hat, kann er nicht mehr storniert werden.
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| Order cancellation | You have to log in to add a translation. | Details | |
| Refunds & returns policy | You have to log in to add a translation. | Details | |
| If you have any other questions, please contact us and we will do our best to help you out. | You have to log in to add a translation. | Details | |
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If you have any other questions, please contact us and we will do our best to help you out.
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| For logistical reasons, items in the same purchase will sometimes be→ sent in separate packages, even if you have specified combined shipping. | You have to log in to add a translation. | Details | |
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For logistical reasons, items in the same purchase will sometimes be→ sent in separate packages, even if you have specified combined shipping.
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| Will my items be sent in one package? | You have to log in to add a translation. | Details | |
| For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.→ If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. | You have to log in to add a translation. | Details | |
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For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.→ If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
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| My tracking says "no information available at the moment". | You have to log in to add a translation. | Details | |
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My tracking says "no information available at the moment".
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| Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us. | You have to log in to add a translation. | Details | |
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Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
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| Do you provide tracking information? | You have to log in to add a translation. | Details | |
| This doesn’t include our 2-5 day processing time. | You have to log in to add a translation. | Details | |
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