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| All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled. | You have to log in to add a translation. | Details | |
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All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
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| Order cancellation | Bestelling annuleren | Details | |
| REFUNDS & RETURNS POLICY | You have to log in to add a translation. | Details | |
| If you have any other questions, please contact us and we will do our best to help you out. | You have to log in to add a translation. | Details | |
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If you have any other questions, please contact us and we will do our best to help you out.
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| For logistical reasons, items in the same purchase will sometimes be→ sent in separate packages, even if you've specified combined shipping. | You have to log in to add a translation. | Details | |
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For logistical reasons, items in the same purchase will sometimes be→ sent in separate packages, even if you've specified combined shipping.
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| Will my items be sent in one package? | Word mijn bestelling in een verpakking verstuurd? | Details | |
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Will my items be sent in one package? Word mijn bestelling in een verpakking verstuurd?
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| If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. | Als uw bestelling langer dan 5 werkdagen geleden is geplaatst en er is nog steeds geen informatie over uw trackingnummer, neem dan contact met ons op. | Details | |
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If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. Als uw bestelling langer dan 5 werkdagen geleden is geplaatst en er is nog steeds geen informatie over uw trackingnummer, neem dan contact met ons op.
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| For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. | You have to log in to add a translation. | Details | |
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For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.
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| My tracking says “no information available at the moment”. | You have to log in to add a translation. | Details | |
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My tracking says “no information available at the moment”.
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| Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us. | You have to log in to add a translation. | Details | |
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Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
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| Do you provide tracking information? | You have to log in to add a translation. | Details | |
| This doesn’t include our 2-5 day processing time. | Dit is niet inclusief 2-5 werkdagen verwerkingstijd | Details | |
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This doesn’t include our 2-5 day processing time. Dit is niet inclusief 2-5 werkdagen verwerkingstijd
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| Africa | You have to log in to add a translation. | Details | |
| Asia | Azië | Details | |
| Central & South America | Centraal & Zuid America | Details | |
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