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|---|---|---|---|
| Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address) | You have to log in to add a translation. | Details | |
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Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
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| If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused. | You have to log in to add a translation. | Details | |
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If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
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| If you received the wrong item you can request a refund or a reshipment. | You have to log in to add a translation. | Details | |
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If you received the wrong item you can request a refund or a reshipment.
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| If you did <b>not</b> receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment. | You have to log in to add a translation. | Details | |
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If you did <b>not</b> receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
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| Refunds | You have to log in to add a translation. | Details | |
| All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled. | You have to log in to add a translation. | Details | |
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All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
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| Order cancellation | You have to log in to add a translation. | Details | |
| If you have any other questions, please contact us and we will do our best to help you out. | You have to log in to add a translation. | Details | |
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If you have any other questions, please contact us and we will do our best to help you out.
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| For logistical reasons, items in the same purchase will sometimes be→ sent in separate packages, even if you've specified combined shipping. | You have to log in to add a translation. | Details | |
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For logistical reasons, items in the same purchase will sometimes be→ sent in separate packages, even if you've specified combined shipping.
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| Will my items be sent in one package? | You have to log in to add a translation. | Details | |
| If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. | You have to log in to add a translation. | Details | |
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If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
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| For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. | You have to log in to add a translation. | Details | |
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For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.
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| My tracking says “no information available at the moment”. | You have to log in to add a translation. | Details | |
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My tracking says “no information available at the moment”.
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| Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us. | You have to log in to add a translation. | Details | |
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Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
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| Do you provide tracking information? | You have to log in to add a translation. | Details | |
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