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| If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. | You have to log in to add a translation. | Details | |
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If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
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| page | You have to log in to add a translation. | Details | |
| You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on | You have to log in to add a translation. | Details | |
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You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on
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| Other exceptional circumstances outside the control of | You have to log in to add a translation. | Details | |
| Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster) | You have to log in to add a translation. | Details | |
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Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
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| Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address) | You have to log in to add a translation. | Details | |
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Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
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| We do not issue the refund if: | You have to log in to add a translation. | Details | |
| You do not want the product you have received (but you must return the item at your expense and the item must be unused) | You have to log in to add a translation. | Details | |
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You do not want the product you have received (but you must return the item at your expense and the item must be unused)
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| You receive the wrong item | You have to log in to add a translation. | Details | |
| You do not receive them within the guaranteed time (45 days not including 2-5 day processing) | You have to log in to add a translation. | Details | |
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You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
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| Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if: | You have to log in to add a translation. | Details | |
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Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
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| Refunds | You have to log in to add a translation. | Details | |
| All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled. | You have to log in to add a translation. | Details | |
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All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
You have to log in to edit this translation.
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| Order cancellation | You have to log in to add a translation. | Details | |
| Refunds & returns policy | You have to log in to add a translation. | Details | |
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