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| You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on | You have to log in to add a translation. | Details | |
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You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on
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| Other exceptional circumstances outside the control of | You have to log in to add a translation. | Details | |
| Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster) | You have to log in to add a translation. | Details | |
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Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
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| Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address) | You have to log in to add a translation. | Details | |
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Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
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| We do not issue the refund if: | You have to log in to add a translation. | Details | |
| You do not want the product you have received (but you must return the item at your expense and the item must be unused) | You have to log in to add a translation. | Details | |
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You do not want the product you have received (but you must return the item at your expense and the item must be unused)
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| You receive the wrong item | You have to log in to add a translation. | Details | |
| You do not receive them within the guaranteed time (45 days not including 2-5 day processing) | You have to log in to add a translation. | Details | |
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You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
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| Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if: | You have to log in to add a translation. | Details | |
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Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
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| Refunds | You have to log in to add a translation. | Details | |
| All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled. | You have to log in to add a translation. | Details | |
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All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
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| Order cancellation | You have to log in to add a translation. | Details | |
| Refunds & returns policy | You have to log in to add a translation. | Details | |
| If you have any other questions, please contact us and we will do our best to help you out. | You have to log in to add a translation. | Details | |
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If you have any other questions, please contact us and we will do our best to help you out.
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| For logistical reasons, items in the same purchase will sometimes be→ sent in separate packages, even if you have specified combined shipping. | You have to log in to add a translation. | Details | |
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For logistical reasons, items in the same purchase will sometimes be→ sent in separate packages, even if you have specified combined shipping.
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