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| Within 14 days of receiving the parcel, you can ask us for: | You have to log in to add a translation. | Details | |
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Within 14 days of receiving the parcel, you can ask us for:
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| A full refund if you don’t receive your order | You have to log in to add a translation. | Details | |
| A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time) | You have to log in to add a translation. | Details | |
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A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
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| A full or partial refund if the item is not as described | You have to log in to add a translation. | Details | |
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A full or partial refund if the item is not as described
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| Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address) | You have to log in to add a translation. | Details | |
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Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
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| Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster). | You have to log in to add a translation. | Details | |
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Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
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| All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price. | You have to log in to add a translation. | Details | |
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All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
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| Can I return an item for an exchange instead of a refund? | You have to log in to add a translation. | Details | |
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Can I return an item for an exchange instead of a refund?
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| Yes, you can! Kindly Contact Us form to discuss the details with us. | You have to log in to add a translation. | Details | |
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Yes, you can! Kindly Contact Us form to discuss the details with us.
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| Can I return my purchase? | You have to log in to add a translation. | Details | |
| All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price. | You have to log in to add a translation. | Details | |
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All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
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| If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense. | You have to log in to add a translation. | Details | |
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If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
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| Are there any items I can’t return? | You have to log in to add a translation. | Details | |
| Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as: | You have to log in to add a translation. | Details | |
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Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
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| Face and body products if opened, used, or have a broken protective seal | You have to log in to add a translation. | Details | |
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Face and body products if opened, used, or have a broken protective seal
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