| Prio | Original string | Translation | — |
|---|---|---|---|
| Other exceptional circumstances outside the control of | You have to log in to add a translation. | Details | |
| Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster) | You have to log in to add a translation. | Details | |
|
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
You have to log in to edit this translation.
|
|||
| Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address) | You have to log in to add a translation. | Details | |
|
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
You have to log in to edit this translation.
|
|||
| We do not issue the refund if: | You have to log in to add a translation. | Details | |
| You do not want the product you have received (but you must return the item at your expense and the item must be unused) | You have to log in to add a translation. | Details | |
|
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
You have to log in to edit this translation.
|
|||
| You receive the wrong item | You have to log in to add a translation. | Details | |
| You do not receive them within the guaranteed time (45 days not including 2-5 day processing) | You have to log in to add a translation. | Details | |
|
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You have to log in to edit this translation.
|
|||
| Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if: | You have to log in to add a translation. | Details | |
|
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You have to log in to edit this translation.
|
|||
| Refunds | You have to log in to add a translation. | Details | |
| All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled. | You have to log in to add a translation. | Details | |
|
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
You have to log in to edit this translation.
|
|||
| Order cancellation | You have to log in to add a translation. | Details | |
| Refunds & returns policy | You have to log in to add a translation. | Details | |
| If you have any other questions, please contact us and we will do our best to help you out. | You have to log in to add a translation. | Details | |
|
If you have any other questions, please contact us and we will do our best to help you out.
You have to log in to edit this translation.
|
|||
| For logistical reasons, items in the same purchase will sometimes be→ sent in separate packages, even if you have specified combined shipping. | You have to log in to add a translation. | Details | |
|
For logistical reasons, items in the same purchase will sometimes be→ sent in separate packages, even if you have specified combined shipping.
You have to log in to edit this translation.
|
|||
| Will my items be sent in one package? | You have to log in to add a translation. | Details | |
Export as