| Prio | Original string | Translation | — |
|---|---|---|---|
| (i.e. not cleared by customs, delayed by a natural disaster). | You have to log in to add a translation. | Details | |
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(i.e. not cleared by customs, delayed by a natural disaster).
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| Your order did not arrive due to exceptional circumstances outside the control of | You have to log in to add a translation. | Details | |
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Your order did not arrive due to exceptional circumstances outside the control of
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| Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address) | You have to log in to add a translation. | Details | |
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Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
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| issue the refund if: | You have to log in to add a translation. | Details | |
| We do | You have to log in to add a translation. | Details | |
| If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused. | You have to log in to add a translation. | Details | |
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If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
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| If you received the wrong item you can request a refund or a reshipment. | You have to log in to add a translation. | Details | |
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If you received the wrong item you can request a refund or a reshipment.
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| receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment. | You have to log in to add a translation. | Details | |
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receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
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| not | You have to log in to add a translation. | Details | |
| If you did | You have to log in to add a translation. | Details | |
| Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if: | You have to log in to add a translation. | Details | |
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Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
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| Refunds | You have to log in to add a translation. | Details | |
| All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled. | You have to log in to add a translation. | Details | |
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All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
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| Order cancellation | You have to log in to add a translation. | Details | |
| REFUNDS & RETURNS POLICY | You have to log in to add a translation. | Details | |
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