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| If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. | You have to log in to add a translation. | Details | |
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If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
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| page | You have to log in to add a translation. | Details | |
| You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on | You have to log in to add a translation. | Details | |
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You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on
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| Other exceptional circumstances outside the control of | You have to log in to add a translation. | Details | |
| (i.e. not cleared by customs, delayed by a natural disaster). | You have to log in to add a translation. | Details | |
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(i.e. not cleared by customs, delayed by a natural disaster).
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| Your order did not arrive due to exceptional circumstances outside the control of | You have to log in to add a translation. | Details | |
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Your order did not arrive due to exceptional circumstances outside the control of
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| Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address) | You have to log in to add a translation. | Details | |
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Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
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| If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused. | You have to log in to add a translation. | Details | |
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If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
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| If you received the wrong item you can request a refund or a reshipment. | You have to log in to add a translation. | Details | |
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If you received the wrong item you can request a refund or a reshipment.
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| receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment. | You have to log in to add a translation. | Details | |
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receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
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| not | You have to log in to add a translation. | Details | |
| If you did | You have to log in to add a translation. | Details | |
| Refunds | You have to log in to add a translation. | Details | |
| All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled. | You have to log in to add a translation. | Details | |
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All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
You have to log in to edit this translation.
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| Order cancellation | You have to log in to add a translation. | Details | |
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