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| Please do not send your purchase back to us unless we authorise you to do so. | You have to log in to add a translation. | Details | |
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Please do not send your purchase back to us unless we authorise you to do so.
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| If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. | You have to log in to add a translation. | Details | |
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If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
You have to log in to edit this translation.
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| Exchanges | You have to log in to add a translation. | Details | |
| If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. | You have to log in to add a translation. | Details | |
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If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
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| page | You have to log in to add a translation. | Details | |
| You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on | You have to log in to add a translation. | Details | |
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You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on
You have to log in to edit this translation.
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| Other exceptional circumstances outside the control of | You have to log in to add a translation. | Details | |
| (i.e. not cleared by customs, delayed by a natural disaster). | You have to log in to add a translation. | Details | |
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(i.e. not cleared by customs, delayed by a natural disaster).
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| Your order did not arrive due to exceptional circumstances outside the control of | You have to log in to add a translation. | Details | |
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Your order did not arrive due to exceptional circumstances outside the control of
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| Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address) | You have to log in to add a translation. | Details | |
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Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
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| issue the refund if: | You have to log in to add a translation. | Details | |
| We do | You have to log in to add a translation. | Details | |
| If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused. | You have to log in to add a translation. | Details | |
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If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
You have to log in to edit this translation.
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| If you received the wrong item you can request a refund or a reshipment. | You have to log in to add a translation. | Details | |
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If you received the wrong item you can request a refund or a reshipment.
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| receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment. | You have to log in to add a translation. | Details | |
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receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
You have to log in to edit this translation.
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