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| If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. | Si te apruebas un reembolso, te procesarás tu reembolso y se aplicará automáticamente un crédito a tu tarjeta de crédito o método de pago original, dentro de los 14 días. | Details | |
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If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Si te apruebas un reembolso, te procesarás tu reembolso y se aplicará automáticamente un crédito a tu tarjeta de crédito o método de pago original, dentro de los 14 días. You have to log in to edit this translation.
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page página You have to log in to edit this translation.
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| You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on | Puedes enviar solicitudes de reembolso dentro de los 15 días posteriores a la expiración del período garantizado de entrega (45 días). Puedes hacerlo enviando un mensaje al | Details | |
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You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Puedes enviar solicitudes de reembolso dentro de los 15 días posteriores a la expiración del período garantizado de entrega (45 días). Puedes hacerlo enviando un mensaje al You have to log in to edit this translation.
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| Other exceptional circumstances outside the control of | Otras circunstancias excepcionales fuera del control de | Details | |
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Other exceptional circumstances outside the control of Otras circunstancias excepcionales fuera del control de You have to log in to edit this translation.
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| Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster) | Tu pedido no llega debido a circunstancias excepcionales fuera de nuestro control (por ejemplo, no autorizado por la aduana, retrasado por un desastre natural) | Details | |
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Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster) Tu pedido no llega debido a circunstancias excepcionales fuera de nuestro control (por ejemplo, no autorizado por la aduana, retrasado por un desastre natural) You have to log in to edit this translation.
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| Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address) | Tu pedido no llega debido a factores bajo tu control (por ejemplo, proporcionar una dirección de envío incorrecta) | Details | |
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Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address) Tu pedido no llega debido a factores bajo tu control (por ejemplo, proporcionar una dirección de envío incorrecta) You have to log in to edit this translation.
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| We do not issue the refund if: | No emitimos el reembolso si: | Details | |
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We do not issue the refund if: No emitimos el reembolso si: You have to log in to edit this translation.
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| You do not want the product you have received (but you must return the item at your expense and the item must be unused) | No deseas el producto que recibió (pero debes devolver el artículo a tu cargo y el artículo no debe usarse) | Details | |
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You do not want the product you have received (but you must return the item at your expense and the item must be unused) No deseas el producto que recibió (pero debes devolver el artículo a tu cargo y el artículo no debe usarse) You have to log in to edit this translation.
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| You receive the wrong item | Recibiste el artículo equivocado | Details | |
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You receive the wrong item Recibiste el artículo equivocado You have to log in to edit this translation.
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| You do not receive them within the guaranteed time (45 days not including 2-5 day processing) | No los recibes dentro del tiempo garantizado (45 días sin incluir el procesamiento de 2 a 5 días) | Details | |
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You do not receive them within the guaranteed time (45 days not including 2-5 day processing) No los recibes dentro del tiempo garantizado (45 días sin incluir el procesamiento de 2 a 5 días) You have to log in to edit this translation.
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| Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if: | Tu satisfacción es nuestra prioridad #1. Por lo tanto, puedes solicitar un reembolso o reenvío de productos pedidos si: | Details | |
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Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if: Tu satisfacción es nuestra prioridad #1. Por lo tanto, puedes solicitar un reembolso o reenvío de productos pedidos si: You have to log in to edit this translation.
or Cancel
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| Refunds | Reembolsos | Details | |
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Refunds Reembolsos You have to log in to edit this translation.
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| All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled. | Todos los pedidos pueden cancelarse hasta que se envíen. Si tu pedido ha sido pagado y necesitas hacer un cambio o cancelar un pedido, debes comunicarte con nosotros dentro de las 12 horas. Una vez que el proceso de empaque y envío ha comenzado, ya no se puede cancelar. | Details | |
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All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled. Todos los pedidos pueden cancelarse hasta que se envíen. Si tu pedido ha sido pagado y necesitas hacer un cambio o cancelar un pedido, debes comunicarte con nosotros dentro de las 12 horas. Una vez que el proceso de empaque y envío ha comenzado, ya no se puede cancelar. You have to log in to edit this translation.
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| Order cancellation | Cancelación del pedido | Details | |
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Order cancellation Cancelación del pedido You have to log in to edit this translation.
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| Refunds & returns policy | Política de reembolsos y devoluciones | Details | |
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Refunds & returns policy Política de reembolsos y devoluciones You have to log in to edit this translation.
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